RonikCloud Support
We can help with sign-in and account access, subscriptions and billing, uploads and downloads, encrypted storage, Business workspaces, security reports, privacy requests, and account deletion.
Contact information
24. dubna 145
664 43 Želešice
Czech Republic
What to include
- Your Support code from Data safety center > Privacy.
- Your device, operating system, and RonikCloud app version.
- What you expected, what happened, and steps that reproduce the issue.
- The approximate time of the problem and any non-sensitive error message.
Please do not send passwords, encryption passphrases, authentication codes, private keys, recovery material, or payment-card numbers. Share your account email only when support must verify ownership for billing, account access, or a privacy request.
Response guidance
Support requests are reviewed on Czech business days. We aim to acknowledge account, billing, storage, and privacy requests within two business days. Security reports and locked-account requests are prioritized. Complex data-recovery investigations may take longer, and we will keep you updated by email.
Account closure, payment details, and refunds
Canceling renewal, requesting account closure, and requesting a refund are separate actions. The authenticated in-app closure request does not immediately sign you out, end access, cancel billing, or delete data. Cancel renewal separately if desired. Completed closure does not automatically issue a refund. RonikCloud never needs your full card number or card security code.
Review the dedicated account-deletion page before closing an account, especially if the subscription is billed through Apple.
Security and product resources
Browse practical guides to RonikCloud's protection model, encrypted sharing, client uploads, recovery boundaries, and service-visible metadata before you test a workflow.