Terms of Service

1. Who These Terms Apply To

These Terms of Service govern access to RonikCloud, a cloud file storage and backup service operated by Tomáš Názler, 24. dubna 145, Zeleice 664 43, Czech Republic.

By creating an account, starting checkout, or using the service, you agree to these terms and confirm that you are legally able to enter into this agreement.

2. Accounts and Security

• You must provide accurate account information and keep your email address current.
• You are responsible for protecting your password, devices, recovery information, and any second-factor credentials.
• Tell us promptly at support@ronikcloud.com if you believe your account has been accessed without permission.

3. The Service

RonikCloud provides encrypted file storage, folder organization, downloads, offline access, and backup features. Some features may be beta, experimental, or platform-limited.

We may change, suspend, or discontinue features when needed for security, reliability, legal compliance, or product improvement.

4. Subscriptions and Payment

• Paid plans renew automatically until canceled through the billing provider or another supported cancellation method. Checkout identifies the price, billing interval, renewal behavior, and provider before purchase.
• Stripe or the applicable app store collects payment credentials. RonikCloud never receives or stores a full card number or card security code. RonikCloud stores billing status, plan, invoice or transaction, customer, and subscription identifiers needed to operate and support the service.
• A Stripe auto-renewing subscription requires Stripe to retain a reusable payment credential while renewal remains enabled. If checkout is abandoned before confirmation, no RonikCloud subscription or charge is created. Stripe may still process the checkout session and payment input already entered under its privacy policy. If you do not want a reusable credential retained for RonikCloud renewal, do not confirm an auto-renewing checkout.
• Canceling renewal, deleting a RonikCloud account, and requesting a refund are separate actions. The Cancellation and Refund Policy explains the effect of each action and the provider-specific route.
• In the general release, the in-app account-closure control records an authenticated request authorizing permanent deletion. Submitting that request does not immediately sign the user out, end access, cancel billing, or delete data. Closure is processed in stages, with account access disabled before personal storage is erased. A separate support email is not required to confirm an authenticated request. We target completion within 28 days and provide a private status receipt. We aim to acknowledge account requests within two Czech business days. We respond to privacy-rights requests within one month. Where the law permits an extension of up to two further months, we explain the reasons within the first month. Identity or ownership checks and technical work do not remove these duties. Cancel renewal separately to stop a future renewal while a closure request is pending.
• Taxes, exchange rates, and payment-provider fees may vary by location and payment method.

5. Files and Encryption

RonikCloud is designed so file content and protected file names are encrypted before storage. New protected folder labels are also encrypted on the device; legacy folder metadata is upgraded when you use the in-app protection action or edit an affected folder. Once a canonical encrypted label and its matching recovery metadata exist, bounded maintenance removes redundant readable name and path copies.

Operational metadata such as size, upload timestamps, opaque file and folder references, parent-child relationships, access relationships, a coarse weekly storage-lifecycle boundary, storage-routing identifiers, encrypted-name fields, and billing state remains necessary to operate the service. Routine file access does not retain its action kind or a precise per-file access time. File records do not receive mirrored password-share state, counts, or exact last-share times; bounded maintenance removes legacy mirrors. Client-side encryption does not hide request timing, IP/connection data, traffic volume, or all account activity from service infrastructure.

You are responsible for keeping local devices, passphrases, exported files, shared files, and backups under your control.

By uploading, storing, or sharing a file, you represent and warrant that you own it or possess every permission, licence, and other right needed to store and share it through RonikCloud.

6. Acceptable Use

You may not use RonikCloud for illegal content, malware, credential theft, harassment, abuse, intellectual-property infringement, privacy violations, platform attacks, spam, or attempts to bypass storage, billing, or security controls.

7. Suspension and Termination

We may suspend or terminate access if required by law, if payment fails, if security risk is detected, or if these terms are violated. Account deletion and unpaid subscription retention are described in the Data Retention Policy.

8. Disclaimers and Liability

The service is provided as-is and as-available to the extent allowed by law. We do not guarantee uninterrupted availability, loss-free storage, or compatibility with every device, provider, or network.

Nothing in these Terms excludes or limits liability or a consumer remedy where doing so would be unlawful. Mandatory consumer rights continue to apply.

9. Contact

Questions about these terms can be sent to support@ronikcloud.com.

10. Consumer Rights and Complaints

Contact support@ronikcloud.com to report a service defect or make a complaint. Describe the problem and the remedy requested; do not send payment-card details, passwords or encryption keys. Mandatory rights to bring a digital service into conformity, receive a proportionate price reduction or terminate a contract remain available under applicable law.

EU consumers generally have 14 days from concluding a distance service contract to withdraw. Our Cancellation and Refund Policy explains how to exercise this right. Ordinary cancellation of future renewal is a separate action.

If a consumer dispute cannot be resolved directly, the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI) provides out-of-court consumer dispute resolution: https://coi.gov.cz/informace-o-adr/. This does not prevent you from pursuing a remedy before a competent court.

These terms do not remove mandatory protections in your country of habitual residence or require you to bring consumer proceedings exclusively in the Czech Republic.